Shipping Information
We aim to dispatch in-stock orders within 48 hrs (weekdays only) of receiving payment, we will inform you by email when your order has been dispatched.
At every stage of your online Fab Finches order an email will be sent confirming payment received through to dispatch.
We have a fixed price delivery for all orders, so you can order as much or as little for the same fee.
Each product page has a stock notification letting you know if that item is in stock for immediate delivery or for pre-order at a later date.
All items should be checked on arrival for damage.
If you are unable to do so they must be signed for as ‘unchecked’, failure to do so in the event that an item is damaged may affect the claims process.
As our orders are sent with Royal Mail you can download the Royal Mail tracking app to follow your orders journey through the delivery network.
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DELIVERY TO UK MAINLAND
UK Delivery Information
(Zone 1 – England, Scotland, Wales, Highlands, Islands, Isle of Wight, Isle of Man, Northern Ireland)
Choose a suitable and convenient delivery between our Standard or Express delivery options.
- Standard Delivery = Royal Mail 2nd Class Delivery (3 – 5 working days) – £5.95
- Royal Mail 24 = Usually next day but should allow 2-3 working days – £9.95
- Royal Mail by 9am = Express Delivery by 9am – next working day if ordered before 9am Monday – Thursday – £25.00
- Royal Mail by 1pm = Express Delivery by 1pm – next working day if ordered before 9am Monday – Thursday – £25.00
- Saturday Delivery – Order by 9am Friday – £25.00
We offer a single fixed price delivery on all orders.
ZONE 2
SOUTHERN IRELAND & CHANNEL ISLANDS
£19.99 Standard Delivery (2 – 5 working days)
*Custom charges may apply and is down to the customer to pay these charges or items will get returned back to us and refund given minus any delivery charges paid. If items are disposed of at customs then no refunds will be given, it is up to you as the customer to check with your local customs authority to ensure the good are allowed to be imported in.
ZONE 3
AUSTRIA / BELGIUM / DENMARK / FINLAND / FRANCE / GERMANY / GREECE / ITALY / POLAND / PORTUGAL / SPAIN
£29.99 Standard Delivery (5 – 7 Working Days)
*Custom charges may apply and is down to the customer to pay these charges or items will get returned back to us and refund given minus any delivery charges paid. If items are disposed of at customs then no refunds will be given, it is up to you as the customer to check with your local customs authority to ensure the good are allowed to be imported in.
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Returns Information
Orders received from Fab Finches UK orders can be returned to us within 14 days of sale.
If you wish to return your goods, orders must be unused and it is original packaging and in a resellable condition and follow the instructions outlined below.
How to return an order:
Please contact us first to make us aware that you wish to return your order, we can then,
– give you our returns address
– process a return request
– made aware you wish to return your order
Then simply post the items back to us (buyer pays return postage), once we have received your order back we can issue a full refund,
Please write your name, address, postcode and order number on a piece a paper and enclose it with your Goods.
Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
Take the parcel to the Post Office. The clerk will give you a copy of the proof of posting on the which you should retain until you receive your refund.
International info – Customs charges may apply in certain countries and its advised that you check if any apply to you beforehand also we can not be held responsible if certain items are not allowed to the sent to your country and again is advised that you check beforehand